Returns & Exchanges

At GoMacro, we stand behind the quality of our plant-based bars and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that are damaged or defective within 30 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your macro bars.

2

Provide Documentation

Attach a photo of the product packaging and the lot number found on the back of the wrapper to help us ensure quality control.

3

Verification Process

Our team will review your request within 2-3 business days to confirm the defect or shipping error.

4

Resolution

Once approved, we will ship a fresh replacement order at no cost to you or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing